Website Privacy Policy

Privacy Notice
This is the privacy notice of Clarendon Dental. In this document, “we”, “our”, or “us” refer to Pemros Dental Practice.

Introduction
This is a notice to inform you of our policy about all information that we record about you through our website. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you
If you join us as a patient or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our Practice, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies, and via the disclaimer on our contact and referral forms.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us info@clarendondental.co.uk. However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

4. Specific uses of information you provide to us
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

Information you give to us. We may use this information to:

Send you general and marketing communications;
Send you e-mail notifications;
Notify you about changes to our service;
Ensure that content from our site is presented in the most effective manner for your and for your computer
Provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and/or
Deal with enquiries and complaints made by or about you relating to the website.
Information we collect about you. We will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and review purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and/or
To make suggestions and recommendations to you and other users of our site about services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

5. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Complaining
When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

How you can complain

If you are not happy with our privacy policy or have any complaint then you should tell us by email. Our address is info@clarendondental.co.uk.
You can find further information about our complaint handling procedure at https://www.clarendondental.co.uk/complaints-procedure/
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.
7. Contacting us via our website
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us securely in order to reply with the information you need.

We record your request and our reply as well as the personally identifiable information associated with your message, such as your name and email address and other contact details so as to be able to track our communications with you to provide a high quality service. This data will be held securely online for a period of 3 months, we may also record this information within our practice management software.

Use of information we collect through automated systems when you visit our website

8. Cookies
This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

9. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. This information is recorded by Google Analytics as well as via certain 3rd party plugins installed on our website.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

11. Our use of Call Tracking
We may have call tracking installed on our website. This tracking will automatically record certain information about the visitor by using various types of technology including cookies, clear gifs or web beacons. This automatically collected information may include the phone number, IP address or other device address or ID, geographic location of the Visitor, web browser and/or device type, the web pages or sites visited just before or just after visiting the site, the pages or other content the visitor views or interacts with, and the dates and times of the visit. Calls may also be recorded.

Access to your own information

12. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you by contacting us.
To obtain a copy of any information that is not provided on our website you may send us a request at info@clarendondental.co.uk.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
13. Removal of your information
If you wish us to remove personally identifiable information from our systems, you may contact us at info@clarendondental.co.uk.

This may limit the service we can provide to you.

14. Verification of your information
When we receive any request to access, edit or delete personally identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

15. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

16. Retention period for personal data
As mentioned in this privacy notice, we keep your personal information securely online for a period of 3 months. We will also keep the data on our practice management software for as long as required by us:

To provide you with the services you have requested;
To comply with other law
To support a claim or defence in court.
17. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

18. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

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For general enquiries and questions, please use the form below to get in touch. Alternatively, please feel free to give us a call on 02392 825 955. We look forward to hearing from you.

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(4.7 of 5) - 101 Reviews
(4.7 of 5) - 101 Reviews
September 19, 2021
CD
4/ 5stars
For people who are looking for a new dentist I would strongly recommend this one I cannot speak on behalf of the treatment or staff interaction but you will not find a better manger of a dental practice in Hampshire the care and general interest of people experience isn't matched, my dentist practice will never be the same without there leadership (just don't tell anyone I've not seen a dentist in 3 years and am back to where I was in 2016) But if you are looking for a new dentist would highly recommend without issue as the standard the manger has is like I say the best locally.
Source: Google
Responded on September 22, 2021
Thank you
Clarendon Dental Management Practice Manager
September 9, 2021
DC
5/ 5stars
Source: Google
Responded on September 15, 2021
Thank you
Clarendon Dental Management Practice Manager
September 8, 2021
SJ
5/ 5stars
Very friendly and efficient . Everywhere is spotless and feels a safe environment to be treated in.
Source: Google
Responded on March 3, 2021
Thank you for your feedback.
Clarendon Dental Management Practice Manager
September 8, 2021
CD
5/ 5stars
Source: Google
Responded on September 8, 2021
Thank you
Clarendon Dental Management Practice Manager
September 1, 2021
SL
1/ 5stars
Another New dentist, Interesting visit !Again another a new dentists, From my point of view I'm not getting consistent care ! However this time I think I had a very new dentist with very little knowledge on how to treat a customer, I was given the impression that they know best ! My teeth , my mouth & years of going twice a year to the dentist means nothing every other dentist was wrong. Along with this i'm now getting diet advice as part of my 20 minute examination..
Source: Google
Responded on September 1, 2021
Thank you for your feedback. We're sorry to see you're not happy with the service from us during your recent experience. We would like to reassure you that all of our clinicians are fully qualified and GDC registered. Diet advice is often …MoreThank you for your feedback. We're sorry to see you're not happy with the service from us during your recent experience. We would like to reassure you that all of our clinicians are fully qualified and GDC registered. Diet advice is often given to patients from dentists and hygienists/therapists should it be deemed necessary according to the level of oral health of the individual patient. Generally oral health can be influenced by medication, cleaning, diet and lifestyle choices. Should you wish to discuss this or other information in more detail, please do not hesitate to contact us on 02392 825955. Kind regards, Vicky Marsh - Practice Manager - Clarendon Dental
Clarendon Dental Management Practice Manager
August 29, 2021
Rh
5/ 5stars
First class service
Source: Google
Responded on September 1, 2021
Thank you so much for letting us know. Clarendon Dental
Clarendon Dental Management Practice Manager
August 28, 2021
LB
5/ 5stars
Friendly and professional practice.
Source: Google
Responded on September 1, 2021
Thank you for your kind feedback. Clarendon Dental
Clarendon Dental Management Practice Manager
August 21, 2021
RH
4/ 5stars
My dental hygiene visit & checkup went smoothly. I had an xray and the dentist explained them to me o.k. The health precautions seemed satisfactory e.g. mask wearing.
Source: Google
Responded on August 19, 2020
Thank you for your feedback - we're glad we could help :) Clarendon Dental
Clarendon Dental Management Practice Manager
August 18, 2021
DC
3/ 5stars
Good hygeniest visit with a pleasant lady. However organisation & customer oversight needs closer attention.
Source: Google
Responded on August 18, 2021
Thank you for your feedback. We believe our practice manager contacted you last week to discuss your experience with us in more detail. We appreciate you taking the time to let us know, as we always take constructive criticism onboard to help improve our treatments and service. Take care and thank you again. Clarendon Dental
Clarendon Dental Management Practice Manager
August 17, 2021
SH
5/ 5stars
Source: Google
Responded on August 18, 2021
Thank you
Clarendon Dental Management Practice Manager
August 11, 2021
JC
5/ 5stars
Source: Google
Responded on August 11, 2021
Thank you
Clarendon Dental Management Practice Manager
August 5, 2021
4/ 5stars
Source: Google
Responded on August 11, 2021
Thank you
Clarendon Dental Management Practice Manager
July 28, 2021
PA
2/ 5stars
The hygienist appointment itself was fine - not pleasant and some minor bleeding gums but that seems fairly common. The hygienist herself was really nice. However, the continued charges and lack of any information from the reception staff, which I don’t feel I was fully informed of or properly made aware of at time of booking were very disappointing. I don’t mind paying for stuff when it’s clear and I choose too - but being asked for another payment I was told I had outstanding, which I had no idea about, and then having to pay charges which I mistakenly thought were to be included in the plan I was signing up for & total lack of communication made me quite cross. I don’t think anything was explained or made clear at all. I paid everything I was told I owed but have decided not to sign up to the plan or return for dentist services for now.
Source: Google
Responded on July 28, 2021
Thank you for your feedback. Naturally we are disappointed to hear of your dissatisfaction with our communication at the practice. We have a fantastic, hard-working team and our reception staff ensure they tailor their excellent customer …MoreThank you for your feedback. Naturally we are disappointed to hear of your dissatisfaction with our communication at the practice. We have a fantastic, hard-working team and our reception staff ensure they tailor their excellent customer service to each individual patient. We are sorry we seem to have missed the bar on this occasion. We provide all new patients with various leaflets with information about the practice, team, treatments, prices, and membership prior to first appointments, but we will certainly take on-board your feedback and check with other patients that they have understood the information from our literature in the future. Thank you for keeping us informed; it’s good for us to know so that we can continue to improve our treatment and service. Take care, Clarendon Dental
Clarendon Dental Management Practice Manager
July 25, 2021
LT
5/ 5stars
When I first went to Clarendon dental I was petrified of the dentist due to an awful previous experience elsewhere. From the moment I got there they were supportive, non judgemental and absolutely wonderful the entire time. Every single person was incredibly friendly and put me at ease instantly. I was very insecure about my teeth and was so scared I was going to be judged at how awful they were. They allowed me to express my concerns without feeling any pressure but I was reassured and put to ease instantly!! All the staff remembered me on every visit and always made sure I was feeling okay. They explained any procedure to me before beginning. After short nine months of using the Invisalign aligners - my teeth went from my biggest shame and insecurity to a constant happy smile!! I can’t believe how well they worked and quickly too, now I can cheesy smile all the time! I cannot thank the team enough for making this happen for me. Would 10000% recommend!
Source: Google
Responded on July 14, 2021
Thank you for your amazing review. We are so pleased you're happy with the service and your treatment and so glad you can cheesy smile all the time now :) See you again soon, Clarendon Dental
Clarendon Dental Management Practice Manager
July 24, 2021
bj
5/ 5stars
Source: Google
Responded on July 28, 2021
Thank you
Clarendon Dental Management Practice Manager
July 18, 2021
JR
4/ 5stars
Source: Google
Responded on July 21, 2021
Thank you
Clarendon Dental Management Practice Manager
July 10, 2021
MJ
5/ 5stars
Source: Google
July 7, 2021
KF
5/ 5stars
Second time attending, the staff are super friendly and approachable. I couldn't fault it at all, I always have a nice experience when I go. Everyone is super professional and I'm always treated extremely well. Things are explained simply and they take time to answer any questions I have. I've also been attended to super fast. Thanks!
Source: Google
July 1, 2021
TW(
5/ 5stars
Source: Google
Responded on July 7, 2021
I've had a wisdom tooth removed by Reg and now Paula is trying to save the molar that was impacted in front of it. …MoreI've had a wisdom tooth removed by Reg and now Paula is trying to save the molar that was impacted in front of it.Reg was amazing, there was no pain and the extraction was a lot less worse than I thought it'd be.Thank you Paula, for putting up with me and trying to save my molar, I've a second appointment booked as the first wasn't long enough. But you do notice the time, effort and care she puts into her treatment. She really tries and you can tell she does her very best. So thank you.Thank you to the lovely assistants also, equally as good.
Clarendon Dental Management Practice Manager
July 1, 2021
SS
5/ 5stars
Source: Google
June 30, 2021
ag
5/ 5stars
Source: Google
June 30, 2021
JC
5/ 5stars
I am delighted to say I was treated with professionalism, kindness, respect and positive support from all members of this great team. Thank you Clarendon Dental.
Source: Google
June 26, 2021
BE
5/ 5stars
Very good service. Highly recommended.
Source: Google
Responded on June 30, 2021
Thank you for your feedback.
Clarendon Dental Management Practice Manager
June 24, 2021
JA
5/ 5stars
Source: Google
Responded on June 30, 2021
Thank you
Clarendon Dental Management Practice Manager
June 23, 2021
sH
5/ 5stars
Source: Google
Responded on June 23, 2021
Thank you
Clarendon Dental Management Practice Manager
June 19, 2021
AG
5/ 5stars
Very good from start to finish - loved meeting our new dentist Reg .Thank you
Source: Google
Responded on June 23, 2021
Thank you for your kind feedback. Clarendon Dental
Clarendon Dental Management Practice Manager
June 17, 2021
JC
5/ 5stars
Attended the dentist and hygienist -very straightforward experience, and felt very comfortable with the way things were organised at the surgery. All precautions taken to prevent any contamination. I thought I would be asked if I am now fully vaccinated so that it could be noted on my medical history . (I have been by the way! )
Source: Google
Responded on October 7, 2020
Thank you for your feedback. We hope to see you again soon. Clarendon Dental
Clarendon Dental Management Practice Manager
June 17, 2021
LB
5/ 5stars
Very friendly team.I'm a nervous patient,but I'm always made to feel comfortable.
Source: Google
Responded on June 23, 2021
We're very glad we can help :) Thank you for letting us know.
Clarendon Dental Management Practice Manager
June 16, 2021
AT
5/ 5stars
Excellent treatment as always
Source: Google
Responded on October 7, 2020
Thank you for your kind review. Clarendon Dental
Clarendon Dental Management Practice Manager
June 16, 2021
TC
5/ 5stars
Source: Google
Responded on June 23, 2021
Thank you
Clarendon Dental Management Practice Manager
June 15, 2021
JN
5/ 5stars
Source: Google
Responded on June 16, 2021
Thank you
Clarendon Dental Management Practice Manager
June 11, 2021
NR
5/ 5stars
I visited hygienist on the 08/06/21, I saw Nicole, she is dedicated and professional. I had a good experience
Source: Google
Responded on June 16, 2021
Thank you for your feedback. Clarendon Dental
Clarendon Dental Management Practice Manager
June 11, 2021
S
5/ 5stars
Source: Google
Responded on June 16, 2021
My first appointment with Clarendon Dental Practice was a very positive experience. The receptionists are welcoming and friendly and Reg took the time to talk me through my x-rays and explain them to me in detail which is a first for me. …MoreMy first appointment with Clarendon Dental Practice was a very positive experience. The receptionists are welcoming and friendly and Reg took the time to talk me through my x-rays and explain them to me in detail which is a first for me. Reg explained my treatment options going forward and I felt that he listened to my concerns. The practice is very clean and and modern and good COVID practices are in place to make you feel safe when in the practice. I would 100% recommend this dentist.
Clarendon Dental Management Practice Manager
June 11, 2021
AL
5/ 5stars
Superb work again. Today I had two hours of root canal work. Staff are fantastic, from lovely ladies on reception to fabulous dentist Laura and her equally fabulous assistant, everyone works very hard to put you at ease, and deliver first class treatment. Highly recommend them. Thank you.
Source: Google
Responded on June 16, 2021
Thank you for your kind feedback. We really appreciate it and we're glad you're happy with the service and treatment. Clarendon Dental
Clarendon Dental Management Practice Manager
June 11, 2021
KT
5/ 5stars
All of the staff are just so friendly and lovely, and really know to make you feel at ease, and as comfortable as possible. I was a very nervous and anxious patient but each visit has put me more at ease and I now don't dread going to see them!
Source: Google
Responded on June 16, 2021
This is very kind of you to say, thank you so much. We're pleased we've been able to help in making you feel more relaxed and comfortable. Take care, Clarendon Dental
Clarendon Dental Management Practice Manager
June 8, 2021
AW
5/ 5stars
Source: Google
Responded on June 9, 2021
This is the best dentistry I’ve ever been too, so caring, the customer service is amazing! They always go that extra mile and make you feel comfortable. The receptionists really make you feel at home and at ease, i came here because my …MoreThis is the best dentistry I’ve ever been too, so caring, the customer service is amazing! They always go that extra mile and make you feel comfortable. The receptionists really make you feel at home and at ease, i came here because my teeth made me so unhappy and they advised Invisalign and it’s changed my life, I’m more confident, I can smile and it’s all thanks to them, there so helpful with payment plans and understanding so you don’t have to stress or worry financially and they’ve made my dreams come true by having a smile I’ve always wanted, Dr skjalg is the best!!! Highly recommend going to him about Invisalign, he’s super friendly and gives you the results you want if it wasn’t for these guys I wouldn’t be able to smile as big as I do now! ❤️
Clarendon Dental Management Practice Manager
June 4, 2021
GN
5/ 5stars
This dental practice is FANTASTIC -if i could i would double the stars. From reception to all the dental staff you are in excellent hands and shown such kindness.. Thank you to you all.
Source: Google
Responded on June 9, 2021
Thank you for your lovely review! You have really made our day! Take care, see you soon. Clarendon Dental
Clarendon Dental Management Practice Manager
May 30, 2021
WD
5/ 5stars
Source: Google
Responded on June 2, 2021
I have been going to this practice for many years, I was anxious when murphey's retired.. Clarendon Dental are a small team and from the moment you go in the receptionists are very attentive and supportive and have that all important time …MoreI have been going to this practice for many years, I was anxious when murphey's retired.. Clarendon Dental are a small team and from the moment you go in the receptionists are very attentive and supportive and have that all important time for you.. Once your on the dentists chair, it's the same my dentist is Laura such a incredible dentist she keeps you Informed through your treatment. I definitely recommend Clarendon Dental to everyone.
Clarendon Dental Management Practice Manager
May 22, 2021
c
5/ 5stars
Source: Google
Responded on June 2, 2021
Thank you.
Clarendon Dental Management Practice Manager
May 21, 2021
TC
5/ 5stars
Source: Google
Responded on June 2, 2021
Thank you
Clarendon Dental Management Practice Manager
May 19, 2021
AP
5/ 5stars
Today I had my emergency appointment .The staff were very friendly and nice, I'm very happy with the appointment and I would highly recommend this dentisty.
Source: Google
Responded on May 19, 2021
It's very kind of you to say Anna. We appreciate your lovely feedback, thank you.
Clarendon Dental Management Practice Manager
May 18, 2021
JG
5/ 5stars
Source: Google
Responded on May 19, 2021
which was professional and gave me some helpful advice also. It is a very friendly and pleasant practice.
Clarendon Dental Management Practice Manager
May 15, 2021
JP
5/ 5stars
Source: Google
Responded on May 19, 2021
Thank you
Clarendon Dental Management Practice Manager
May 15, 2021
BS
5/ 5stars
Source: Google
Responded on August 12, 2020
The care and attention I received was excellent from reception through to the dentistry. I would recommend Clarendon Dental to my friends and colleagues who made my visit a pleasant experience. …MoreThe care and attention I received was excellent from reception through to the dentistry. I would recommend Clarendon Dental to my friends and colleagues who made my visit a pleasant experience.The dentist carried out a full examination of my teeth my gums and inside my mouth something that hasn't happened since MrMurphy retired.
Clarendon Dental Management Practice Manager
May 14, 2021
SN
5/ 5stars
Source: Google
Responded on May 19, 2021
This is the first dentist that I have felt actually cares about me, all the staff, the dentists, the hygienist's, the nurses, the receptionists and the assistants, everyone I have met so far I cannot thank them enough. …MoreThis is the first dentist that I have felt actually cares about me, all the staff, the dentists, the hygienist's, the nurses, the receptionists and the assistants, everyone I have met so far I cannot thank them enough.I am petrified of needles, other dentists made me feel shamed and embarrassed but here both the dentist and their assistant took their time, informed me of what was going on and took care of me and made me feel at ease. Every step I was informed and never felt like I was along for a ride.I had recently a hygienist appointment, and due to covid restrictions it had to be done manually which must be tiring, especially with my appointment being at the end of the day. I have never been to a hygienist before and I never knew my teeth could look like this. Again really amazing and nice team who explained everything as they went.It's strange as I cannot remember a time without some kind of tooth ache or pain, but the strangest feeling most of all, is that I am looking forward to my next dental appointment rather than fearing it.
Clarendon Dental Management Practice Manager
May 13, 2021
NH
5/ 5stars
Source: Google
Responded on May 19, 2021
Thank you
Clarendon Dental Management Practice Manager
May 12, 2021
BL
5/ 5stars
Source: Google
Responded on May 12, 2021
Thank you
Clarendon Dental Management Practice Manager
May 12, 2021
KB
5/ 5stars
The staff is amazing, super friendly and professional. I feel well look after as a customer and patient , nothing is rushed and they will take their time making you feel at ease .
Source: Google
Responded on May 12, 2021
Thank you for your lovely review. We are so pleased you felt looked after when you were with us. Take care. Clarendon Dental
Clarendon Dental Management Practice Manager
May 5, 2021
AS
5/ 5stars
Source: Google
Responded on May 12, 2021
Thank you
Clarendon Dental Management Practice Manager
May 5, 2021
BH
5/ 5stars
Source: Google
Responded on May 5, 2021
All the team take great care to ensure you are looked after and put at ease. Treatment is explained and carried out to a high standard. Excellent overall.Thank you.
Clarendon Dental Management Practice Manager
May 1, 2021
JR
5/ 5stars
I am a very nervous patient, even for check ups. But I can highly recommend Clarendon Dental. Majid is always so patient and explains everything beforehand, he is kind, polite and gentle. I recently had a crown fitted, I was so scared but need not have been.I also have a mentally disabled, adult daughter who is autistic. Her behaviour can be unpredictable, but everyone treats her so kindly and respectfully which puts her (and me) at ease, checkups and hygiene appointments are now a breeze for her and cause her no anxiety at all.I honestly can’t praise them enough. Thank you all!
Source: Google
Responded on May 5, 2021
Thank you Julie for your kind feedback. We are so pleased we have been able to make a difference for you and your daughter when coming to Clarendon Dental. See you again soon.
Clarendon Dental Management Practice Manager
April 29, 2021
BC
5/ 5stars
Just had my 6 month check up with Majid and and all good! very thorough & professional as always Followed by the Hygienist Isabella who is very caring & patient not to hurt, but making sure you walk away with some very clean teeth. A Happy patient! Frank Judd.
Source: Google
Responded on May 5, 2021
You're very kind, thank you for letting us know you're happy with the service at Clarendon Dental. Take care, see you again soon.
Clarendon Dental Management Practice Manager
April 28, 2021
BN
5/ 5stars
Excellent clinic, exceptionally good treatments and dental health advice. Top rate hygienists and friendly, helpful receptionists.
Source: Google
Responded on May 12, 2021
Thank you for your kind feedback. Clarendon Dental
Clarendon Dental Management Practice Manager
April 27, 2021
SB
4/ 5stars
Great treatment yet again and very happy that katya was able to refit my crown. A very difficult and time consuming procedure but done with care and humour! Many thanks.
Source: Google
Responded on October 8, 2020
Thank you for letting us know. We're pleased you're happy with your crown and treatment. Clarendon Dental
Clarendon Dental Management Practice Manager
April 27, 2021
AP
5/ 5stars
I received excellent care yesterday when I visited for a routine 6 monthly check up and hygienist's appointment. Majid is super, he is kind, caring and very professional and thorough. Isabella also sets the bar high as a hygienist, she takes time and trouble and I really felt looked after. Neither session was rushed and the 'covid security' was excellent. Thanks to Majid and Isabella and the nursing and reception teams!
Source: Google
Responded on April 28, 2021
We are so pleased you're happy with the care and service you have received from us. Thank you so much for letting us know, it really means a lot. Take care, see you soon. Clarendon Dental
Clarendon Dental Management Practice Manager
April 24, 2021
IB
5/ 5stars
Source: Google
Responded on May 5, 2021
Thank you
Clarendon Dental Management Practice Manager
April 11, 2021
DW
5/ 5stars
Excellent service and care given, all the staff are very kind and professional.
Source: Google
Responded on April 14, 2021
Thank you for your kind review. We are pleased you're happy with the service here at Clarendon Dental
Clarendon Dental Management Practice Manager
March 17, 2021
JF
3/ 5stars
I was grateful they took out my tooth as I was in alot of pain. I did feel sorry for the dentist as it was quite cramped in a small room, and he did not have the equipment my normal dentist has. Like visual screen and other extras. But Reg was very good and efficient.
Source: Google
March 3, 2021
PW
5/ 5stars
I had an emergency appt with this practice last week as I was in an awful lot of pain. I was fitted in very quickly and saw Majid who did a great job removing a very painful root. He was very professional and had a good sense of humour which put me at ease. All the staff I had contact with were great, Majid, his dental nurse and the receptionists. A very good experience and lovely to be out of pain.
Source: Google
February 11, 2021
TL
5/ 5stars
This has to be one of the best if not the best dental practice. Called to ask if I would like a sooner appointment, how often does that happen!Sybille and her Dental Assistant (sorry you are nameless) absolutely superb, no pain at all and so pleasant, made going to the dentist a pleasure.I can’t recommend the practice enough!Thank you
Source: Google
February 9, 2021
SH
5/ 5stars
On time. All staff friendly and supportive. Dental staff are caring and attentive. Appointment was unhurried.
Source: Google
Responded on February 17, 2021
Thank you for your kind feedback. Clarendon Dental
Clarendon Dental Management Practice Manager
February 8, 2021
LH
5/ 5stars
Source: Google
February 5, 2021
ms
5/ 5stars
Excellent dental practice, Receptionists and the practice manager are very friendly, polite and professional. They treated me with respect and dignity, The dentist Dr Michael is very skilled and friendly . He did cleaned my teeth and applied the fillings to my teeth. I am disabled person I wasn’t discriminated or treated differently. Unfortunately teeth whitening didn’t work out due to the high cost but that’s not a problem. Thank you, will visit again in the future.
Source: Google
February 2, 2021
lc
5/ 5stars
I would like to say a massive thank you to Reg and Leigh who were absolutely brilliant today taking two of my dads teeth out. Dad has Alzheimer’s and is extremely deaf but Reg allowed dad time to be as comfortable as possible and Leigh was reassuring dad all the time. Your such a great team and a fantastic friendly Practice.
Source: Google
January 20, 2021
si
1/ 5stars
Thank you for taking the time to write and send us such a detailed review. Naturally, we are extremely disappointed to have received this review after your experience with us.We are very sorry you felt so uncomfortable at having to wait 20 minutes outside of the practice for your appointments. As you mentioned, we send emails to patients with information about COVID-19 and the procedure at Clarendon Dental, prior to appointments. This includes asking patients to turn up on the time booked for their appointments to ensure maximum safety for both patients and staff during these difficult times. We have elderly and vulnerable patients attending the practice and we have to ensure we do everything we can to keep everyone protected and safe. This allows us to provide enough space between patients in our waiting lounge and reception area, as per the government guidelines. When patients turn up 20 minutes early to their appointments, occasionally we must ask them to wait outside the practice until their appointment is due, with or without a mask. The reason we ask patients to wait at the bottom of the stairs to the practice is so that other patients can enter and exit the building safely. The health and safety of our patients has always been of high priority and more so now. We try to ensure we look after our elderly and vulnerable patients, which is another reason why we ask patients who are not wearing masks to wait outside.At Clarendon Dental, we appreciate life is especially challenging at the moment and we are sorry you forgot your medical exemption identification. We ask patients who attend the practice with no mask if they would like us to provide them with one, or if they have proof of exemption. We understand you both felt unable to wear a mask. However, we have a zero-tolerance policy on swearing at staff at the practice which is why it was mentioned to you.It is very pleasing to know you are happy with the treatment and service from Dr Majid Kootval and his dental nurse.We have taken on board your comments and have amended the information in our emails to patients regarding COVID-19 and the procedure at Clarendon Dental, prior to appointments.
Source: Google
January 19, 2021
HoH
5/ 5stars
I have been coming to the Practice for over a year now and cannot fault the whole team here. I was due to have a wisdom tooth out this morning and was terrified to say the least after having never had a tooth removed in my 33 years! As soon as I walked into the room, Reg and Leigh put me at ease straight away and the whole process was much less stressful than I had imagined. Thank you so much again! I always recommend friends and family to Clarendon if they are looking for a new dentist.
Source: Google
January 16, 2021
AA
3/ 5stars
Source: Google
January 14, 2021
DH
5/ 5stars
Went in for a check-up. Appointment was on time, safety precautions appear good so not much else to say really
Source: Google
January 6, 2021
CS
5/ 5stars
Under tier 4 restrictions i received emergency treatment for a painful cracked tooth . The attention to hands, mask and space was excellent; the staff were welcoming and friendly . I was so lucky to see the dentist after Christmas and before the New Year.
Source: Google
January 4, 2021
COG
5/ 5stars
Source: Google
December 22, 2020
GO
5/ 5stars
Source: Google
December 16, 2020
KP
5/ 5stars
I visited both the dentist and hygienist yesterday and was thoroughly reassured that they have taken every precaution during the coronavirus pandemic. Keep up the good work guys
Source: Google
December 13, 2020
CL
5/ 5stars
Absolutely delighted with my invisalign treatment, the team are incredible, I would 100% recommend, Thank you so much xxx
Source: Google
December 9, 2020
SB
5/ 5stars
Source: Google
December 9, 2020
ME
5/ 5stars
Source: Google
December 8, 2020
FH
5/ 5stars
I've got nothing but praise for this Practice: from the friendly and efficient reception staff to the highly skilled and thorough dental professionals. And, despite all the difficulties posed by Covid-19, they have continued to treat patients sympathetically and to the highest standards. Highly recommended.
Source: Google
November 21, 2020
SK
5/ 5stars
I desperately needed an emergency appointment as I had excruciating pain, after calling many other places this was the only one that could help me. The receptionist was great, she got me in within 30 minutes, even though it's not a pleasant experience the dentist that extracted my tooth was also great. She was helpful, had a good sense of humour which made it more bearable.I would recommend this practice to anyone.
Source: Google
November 17, 2020
JB
5/ 5stars
Had to have emergency work done in both lockdowns- so far! Treatment has been fantastic and so professional and everything explained and all done with real care and attention to detail!! The whole experience has been made much easier in this difficult time with all members of the team being clear on all processes put in place. Many thanks!!
Source: Google
November 16, 2020
MS
5/ 5stars
Just had a repair job done - great service under difficult COVID constraints.
Source: Google
November 14, 2020
MR
5/ 5stars
Excellent as usual
Source: Google
November 14, 2020
pl
1/ 5stars
Spent £100 on an infill & it's fallen out again! & The costs are going up again??
Source: Google
November 11, 2020
ML
5/ 5stars
Excellent, courteous and professional service.
Source: Google
Responded on November 18, 2020
You're very kind, thank you. We're pleased you're happy with the service. Clarendon Dental
Clarendon Dental Management Practice Manager
November 11, 2020
IH
4/ 5stars
All very professional and patient-centred.
Source: Google
November 4, 2020
AR
5/ 5stars
Excellent service as always.
Source: Google
Responded on November 18, 2020
Thanks for your feedback!
Clarendon Dental Management Practice Manager
November 4, 2020
KD
5/ 5stars
Source: Google
October 30, 2020
RB
5/ 5stars
I finally bit the bullet and decided to get my teeth fixed after many years of neglect. Laura has the dubious honour of carrying out this task and I can honestly say that she is the best dentist I have ever had. very pleasant, reassuring and very professional. I strongly recommend this practice/Laura.
Source: Google
Responded on November 18, 2020
Thanks for your feedback!
Clarendon Dental Management Practice Manager
October 16, 2020
MM
5/ 5stars
I am terrified of going to the dentist, and when my practice was taken over by a different team I actually cried! But I cannot speak highly enough of them. Sybil is a wonderful dentist and knows exactly how to make me feel at ease. I never worry about going to see her and I would absolutely recommend them in particular if you have anxiety over dental treatment. Just fabulous.
Source: Google
October 9, 2020
CL
5/ 5stars
The overall experience was excellent in a welcoming, calm and friendly environment. I had absolute confidence in the treatments by Majid and Isabella. They were both brilliant!
Source: Google
October 7, 2020
AC
5/ 5stars
Source: Google
Responded on May 5, 2021
Thank you
Clarendon Dental Management Practice Manager
October 6, 2020
HJ
5/ 5stars
Very safe and welcoming environment and staff. Treatment provided by dentist was outstanding
Source: Google
Responded on October 7, 2020
Thank you so much for your feedback, we appreciate it. Clarendon Dental
Clarendon Dental Management Practice Manager
October 5, 2020
MF
5/ 5stars
Excellent, professional, friendly & safe. As always.
Source: Google
Responded on October 7, 2020
Thank you - you're very kind. Clarendon Dental
Clarendon Dental Management Practice Manager
September 28, 2020
bw
5/ 5stars
I had an appointment to have my teeth cleaned, something i do not look forward to as i often use to suffer a bit of teeth aching after treatment. However the young lady and her assistant who treated me this time were so warming and made feel very relaxed and comfortable. They did a great job on my teeth, no aching, and I am looking forward to my next appointment, many thanks, Brian Willats.
Source: Google
September 22, 2020
FH
5/ 5stars
Source: Google
September 20, 2020
SS
5/ 5stars
Was recommended Clarendon Dental by a receptionist at QA and so pleased I eventually called following no joy with any NHS surgeries in the area. My daughter had her adult tooth growing behind her baby teeth, which we were worried about, but after seeing Laura, who was fantastic, we were put at ease. Would recommend to anyone looking for a new dental surgery. Thanks everyone at Clarendon Dental!
Source: Google
September 19, 2020
AT
5/ 5stars
Source: Google
September 19, 2020
MG
5/ 5stars
I'm as happy as one CAN be visiting the Dentist and very satisfied with the treatment I receive on every visit , glad they are all well and back at work for us.
Source: Google
September 18, 2020
SW
5/ 5stars
Source: Google
September 18, 2020
MO
5/ 5stars
Source: Google
September 17, 2020
RC
5/ 5stars
Source: Google
August 18, 2020
5/ 5stars
I can’t recommend this dentist highly enough. I broke a tooth at the weekend, they saw me Monday and removed the tooth. The receptionists were were efficient and friendly, calling back exactly as promised. The dentist (Majid) was so nice and the nurse stroked my arm through the worst bits, bless her.
May 15, 2018
SB
5/ 5stars
I did not visit the dentist for over 15 years and the longer I left it the harder it was to go and then last July I had no choice. If you had told me this time last year I would today be at a place where I don't have to go for a check up for 6 months I would never have believed you. My mouth was in a very bad condition, all the staff have been kindness itself and shown patience and understanding, encouraging me all the time. During the dental treatment they explain what they're going to do and make sure that you are comfortable whilst it's being done. I am so grateful for all the help and work they have done. It has made a great difference to me and I would recommend this practice to everyone, particularly to those of us who are nervous or just plain scared.
Source: Facebook
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